You can place your order through our online shop. Please understand that we cannot accept orders via direct messages on Instagram or Facebook.

No. We do not have a minimum order value.

After receiving your order, you will receive an order confirmation from us. If you have not received an order confirmation after 24 hours (please also check your spam folder), feel free to contact us by email: info@deinlieblingsladen.de

During your order, you have the option to specify an alternative delivery address to your billing address. If you are rarely at home, we are happy to send your order to a DHL Packstation.

No. Unfortunately, we cannot reserve the items for you. The goods are only secured for you once an order has been placed. We ask for your understanding.

In this case, feel free to send us an email to info@deinlieblingsladen.de.
We can reorder many items, and with a little patience, we might be able to deliver them soon. Please understand that due to the large number of messages on Instagram, we cannot answer all questions there, as we don't always have all the information readily available. Therefore, it's better to write us an email. You will usually receive a response within 48 hours.

Credit card:
You can pay with the most common credit cards (VISA & Mastercard).

Prepayment:
You pay the purchase price including shipping costs for the ordered goods by traditional bank transfer. As soon as the money has been credited to our account, the order will be released and shipped. After your order in the shop, you will receive an order confirmation by e-mail with our bank details for the transfer.

Our bank details are:
Dein Lieblingsladen Concept GmbH
Bank: Sparkasse Essen
IBAN: DE93 3605 0105 0001 3641 73
BIC: SPESDE3EXXX

Please use the following as the payment reference for your transfer:
Order ID | First Name Last Name
You can find your Order ID in your order confirmation.

PayPal:
If you have a PayPal account, you can use it for your order. PayPal is a very secure payment method where PayPal acts as a trustee, offering the customer the option to reclaim already paid money in case of discrepancies with the merchant (in this case us) and minimizing the credit risk for the merchant. If you do not yet have a PayPal account, you can register for free at www.paypal.com. With PayPal, you can pay with either a debit card or a credit card.

Purchase on account:
Purchase on account is currently processed via the PayPal "Pay Later" function. For this process, you need a PayPal account. To do this, select PayPal as the payment method and then select the "Pay Later" option in your account. This way, the amount will automatically be debited from your PayPal account only after 30 days.

Apple Pay:
With Apple Pay, you can pay quickly and securely. By using Face ID, Touch ID, or a passcode, your payments are protected without sharing card information. Simply select Apple Pay at checkout and confirm the payment via your Apple device.

After receiving your order, we will pack your parcel within the next 1-3 business days. Once your parcel has been handed over to our shipping service provider, the delivery time within Germany is approximately 1-3 business days. In individual cases and outside Germany, shipping time may be delayed by a few days.

Your package will be delivered exclusively by DHL.

Unfortunately, collection at one of our stores is not possible.

Within Germany, we charge a flat shipping fee of 5.99€ regardless of the order value.

Shipping costs to other European countries are 13.99€ regardless of the order value. Unfortunately, due to new EU regulations, we are currently unable to ship to non-German EU countries. We are working as quickly as possible to find a solution to resume shipping.

Swiss customers do not have to pay German VAT on their orders. If you register in our shop with a Swiss delivery address, all items will be displayed without German VAT.

We are also happy to ship worldwide upon request. In this case, please send us an email to info@deinlieblingsladen.de to inquire about shipping costs.

No, unfortunately, it is not possible to return parcels to our stores.

We would like to point out that we are in no way connected to the online shop www.lieblingsladen.co. To avoid inconvenience, we would like to inform you that returns from this shop cannot be sent to us.

Please send your goods within 14 days to the following address:
Dein Lieblingsladen Concept GmbH
Blittersdorfweg 17
45307 Essen
Germany

We generally recommend insured shipping, as we are not liable for lost packages. Please do not send your goods to us freight collect under any circumstances. Otherwise, we would have to deduct the resulting costs from your refund amount.

Unfortunately, it is not possible to return packages to our stores.

Please include the return slip/delivery note so that we can process the return as quickly as possible. If you no longer have the return slip/delivery note, please enclose a letter containing all important information (name, order number and payment method).

Please ensure that the items are unworn, unwashed and in perfect condition. Should it be necessary to refurbish items, we will charge processing fees.

The labels must not be removed. Original packaging such as shoe boxes or spectacle cases, etc. must arrive undamaged. Otherwise, we unfortunately cannot accept the return.

If your delivered goods are defective and/or something is missing, please contact our customer service (info@deinlieblingsladen.de).

No, you cover the return shipping costs. However, once we process your return, you will receive a refund for both the merchandise value and the original shipping costs (5.99€). We only refund these costs for deliveries within Germany.

As a rule, you can expect a processing time of one week. The credit will be issued to the payment method you used for the order. If you selected prepayment as your payment method, please also send us your bank details so that the refund can be processed as quickly as possible.